Frequently Asked Questions

You have questions and we have answers. This is our frequently asked questions section, where you can find the answers to the most common questions we receive. If you still can not find the answer to your questions, please feel free to get in touch with us by using our contact page.

How long will it take for a package to arrive at a United States address?

Packages that are shipped through USPS First Class Mail usually takes 3 – 5 days to get delivered. Packages that are shipped through USPS Priority Mail usually takes 2 – 3 days to get delivered.

How long will it take for a package to arrive to an address in Canada?

After the initial processing time which can take up to 24 hours, your page will be shipped through USPS. Estimated delivery time is 5 – 10 days.

How long will it take for a package to arrive to an address outside of the US and Canada?

After the initial processing time which can take up to 24 hours, your page will be shipped through USPS. Estimated delivery time is 10 – 20 days.

What if the product is lost in the mail?

If your package is lost in transit, no worries! We will re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, Love The Vibes unfortunately would not take responsibility.

What is your shipping location?

2325 W Midway Blvd Broomfield, CO 80020

How will my package be shipped?

All packages are shipped in a plain brown box without any information about our company or the content of the package, displayed outside of the box.

Where can I find the tracking information for my orders?

Once your package has been shipped, we will send you a notification to the billing email address that you provided at checkout.

How can I check the status of my order?

You can check the status of your order by visiting our Track Order page and entering your order number and billing email address.

Will my order information be used for marketing or sold to a third party?

Your order information will remain private and never sold to any third parties. Your payment information will be sent through PayPal's secured and encrypted connection. No credit card or bank details are stored in our system.

Can I create an account without making an order?

Yes, you can create an account on our Registration page.

What is your return policy?

You can read our return policy on our Returns page.

How long do I have to submit a claim for a return/exchange?

We’ll gladly accept returns of defective merchandise within 30 days of the original purchase.

I would like to talk to someone about my order. What's the best way to contact you?

If you have questions and would like to talk to us, please feel free to contact us on our Contact page and we’ll try our best to answer your questions.

Were you able to find the answer to your question?

If you couldn’t find the answer that you were looking for, please feel free to contact us and we’ll try our best to answer your questions.